Why I don’t think I’ll be back to The Children’s Place in Philadelphia
The Children’s Place is decidedly not a place for children. Or adults.
You all know me by now. I never write about anything negative. If I have a really positive experience somewhere I’ll share it (like our classes at Nest), but if I have something bad to say I probably just won’t say anything at all.
That has now changed. My experience at The Children’s Place today left me fuming and needing to vent to all of you.
My stroller hardly fit through the store. I was constantly bumping into things which was annoying and made it difficult to shop. I couldn’t get to half the areas I needed to get within the store. It was ridiculous. Even the checkout line was too narrow.
That’s not a big deal though, right? I managed.
Here’s where I became quite unhappy.
I saw all of the baby girl snow clothes but none of the ones for baby boy. I asked a sales associate about them and she said they were still in the back. I then asked her if she could get me a pair in size 12-18 months in black. She growled and then left without saying anything nice – not even a “sure”. As she was entering the back room I heard her complaining about me.
Then when she brought the ski overalls to me, I asked her if she thought the size would work for Raffi all winter. I explained that I wanted to have enough room to put a sweater underneath and that he is a year old and has been in the correct age sized clothing all along. She said in a very nasty voice that she wouldn’t know and then turned her back to me.
I ended up asking another mom who was shopping and had been through a winter with an active child already. Then I left the store without anything.
I was shocked. I am not even explaining to you how rude she was because I can’t find the right words to describe what happened. I am a very pleasant and respectful person and I couldn’t believe the service I received there. I asked to see an item that should have been on the floor since the girls’ ones were. I then asked about the item wanting to know more information. She could have said she wasn’t sure and brought me the bigger size to compare. She could have asked a fellow sales associate. She could have nicely said she doesn’t know and maybe shared the return policy. There were plenty of ways she could have reacted that would have been appropriate and respectful. But she didn’t. She was rude and disrespectful as was one of her colleagues.
So that’s why I don’t think I’ll be back to The Children’s Place. I know it’s only one experience and maybe I just found two sales associates on a bad day, but it really left me unhappy. I ended up leaving the store and finding ski overalls down the street at another shop.
They just lost a customer.